Contact & FAQ
We are happy to offer you fast support. You will find answers to our most frequently asked questions below. Is your question not listed or would you like advice? Please feel free to contact us. We are happy to help you!
Ordering and payment
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If your order amount is above €100, you are guaranteed a free Malelions gift.
The more you spend, the bigger your gift.
You can choose your gift in your shopping cart overview, where it will say choose a gift. -
In some cases your order may have been cancelled. Here are a few possible causes:
- We received an incorrect or incomplete shipping address, which prevented us from processing your order.
- Your payment was not completed successfully. When paying afterwards, please note that you must first verify yourself with your Klarna/Riverty account.
- Unfortunately, the item you wanted to order was no longer in stock.
If you have any questions about your canceled order, please contact our customer service.
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It is not possible to stack discounts. You can only use one discount code per order. NB! Entering the discount code is space and case sensitive.
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You will normally receive the following emails regarding your order:
- A confirmation of your order by email to indicate that we have received your order.
- An email to confirm that your order has been shipped, including track & trace.
In the event of a return, the following emails will be sent to you:
- A confirmation email as soon as we have received your return shipment in our warehouse, including the necessary information regarding an exchange or refund.
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Yes, we will send you a PDF copy of your invoice. You will receive this as an attachment in the confirmation email of your order.
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You can pay a maximum of €50 online with fashioncheque due to the European anti-money laundering directive AMLD5. The remaining amount can be paid via another payment method.
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Nee, dit is niet mogelijk. Store credit dient in één keer besteed te worden.
Delivery
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Your order will be shipped as soon as possible. However, due to the crowds at our carriers, it may take a little longer before your order is delivered.
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Ordered on weekdays (Mon-Fri) before 21:00 = shipped the same working day. If you order on Friday after 21:00 your order will be shipped on Monday.
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You will receive an email with the track & trace once your order has been shipped.
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Your package may have been delayed by the parcel service.
If you are unable to view the track and trace after 24 hours of receiving it, we recommend that you contact us using the contact form below.Please note: Except for the weekend, we recommend that you wait until Monday and contact us on Tuesday.
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We always aim to deliver your order within our standard delivery times, but sometimes unexpected factors can cause delays. If you have not received your package within the indicated delay shown on the DHL track and trace. Please contact us via the contact form above so that we can help you.
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If you have placed an order through our online shop and receive the wrong item, please contact us using the contact form above. We will then help you with the return and processing process.
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Tijdens onze saleperiode kan het zijn dat je pakketje later wordt verzonden dan je van ons gewend bent.
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Je kan dan bovenstaand contactformulier invullen, wij zullen dan een onderzoek voor je starten bij de pakketdienst. Vergeet dan niet om je ordernummer erbij te vermelden.
Returns
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You can return your items by clicking on the link below.
Click here to return -
You choose an exchange when creating your return and indicate which size you would like to receive. We will then send this after your return has arrived and processed in our warehouse.
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When creating your return, you have the option to choose a printless label. If you choose this option, you must write the order number of your order + the tracking of the DHL label on it. Please note! If you do not do this, you will receive your return shipment back.
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If you have a complaint about a purchased item, you can email it to webshop@malelions.com. Please state your ORD order number in the subject and describe your complaint in the email and add photos of the complaint as an attachment to the email. We will then look into this and answer your email with a suitable solution.
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Processing your return may take up to 14 working days after receipt in our warehouse. As soon as your return has been processed, you will receive an automatic email with a confirmation from our customer service. If you have not received confirmation after 14 working days, we recommend that you contact our customer service by email: webshop@malelions.com
Did you pay with iDeal? The refund will then be credited to your account under the name Mollie payments.
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Ja dit kan zeker!
Je dient dan een retour voor een bestelling aan te melden. Vervolgens zie je alle bestellingen die met dezelfde gegevens zijn geplaatst en die nog binnen de retourtermijn vallen. Op deze manier kun je de items van elke bestelling die je wilt retourneren aanmelden.
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Ja enkel als je kiest voor een terugbetaling/store credit, bij een ruiling zijn de retourkosten gratis.
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Als je niet meer voldoet aan het minimumbedrag om dit cadeau te ontvangen, dien je het cadeau ook te retourneren. Indien je dit niet retourneert, zullen wij de kosten hiervan in rekening brengen.
Collaborate with Malelions
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It's great that you want to collaborate with us. For this you can contact socials@malelions.com .