Return options

Country Cost
The Netherlands Varies between €5.50 and €6.95
Belgium/Germany Varies between €6.95 and €12.50
Rest of Europe Varies between €12.91 and €32.85

Exchange

You request an exchange, no additional costs will be charged for return shipping. As soon as we have received and processed the return shipment, we will send you the correct size. If the item in your size is no longer available, this will be converted into a refund or store credit.

If you decide to place a new order before we have processed your return, you can let us know by email or telephone. We will then convert this to a refund.

Refund

You indicate that you want to receive the purchase amount back, and you pay for the return shipping yourself via the returns portal. As soon as we have received and processed the return shipment, we will credit the amount. This will then be refunded to the account you paid with, or we will adjust it on your Riverty or Klarna invoice.

Shop credit

You can also indicate to receive store credit for your return. After arrival/processing you will receive shopping credit that can only be spent in our webshop. This code is then valid for one year and can be used on all items.

NB! If you have received a free gift, you must return it, unless you still meet the order amount to receive a gift.

Right of cancellation

In accordance with the Distance Selling Act, you are entitled to a trial period. The trial period (30 days) starts on the day after you receive the package from us. Within this period you can cancel the purchase (without stating reasons) and return the product.

Products that you return under the Distance Selling Act must be returned in their original condition (and, if reasonably possible, including the original packaging). If you do not comply with this, we reserve the right to refuse the return. If the return is accepted, we will refund the purchase price within 14 days. Returning products is at your own expense and risk. Particularly for more expensive products, it is strongly recommended to send the package by registered mail.

Malelions does not give money back on sale items, you can use the amount as a voucher in our webshop.

Specially formulated products are not returnable.